The agreement.

01 The agreement

These Terms of Service are a contract between Signalment, LLC, a United States limited liability company ("Signalment", "we", "us"), and you ("you"). They govern the signalment.ai website, the Signalment web application, the Signalment recorder apps for phones, our APIs, and our emails to you — together, the "Service".

By signing in, using the Service, or paying for it, you accept these terms. If you are accepting them on behalf of a practice, a hospital or another organisation, you represent that you have authority to bind it, and "you" means that organisation as well as you personally.

Two other documents form part of this agreement and are incorporated into it: the Privacy Policy and the Clinical and AI Disclaimer. Read all three. If you do not agree to all of them, do not use the Service.

02 Who may use Signalment

You may use the Service only if you are at least 18 years old and you are either a veterinarian holding a current, unrestricted licence to practise in your jurisdiction, or a credentialed veterinary technician, nurse, assistant or administrator working under the supervision of such a veterinarian.

You may not use the Service to make clinical decisions about an animal that is not under the care of a licensed veterinarian, and you may not offer its output to the public as veterinary advice. Signalment is not sold to pet owners.

You may not use the Service if we have previously terminated your account, or if any law applicable to you prohibits it. You represent that you are not located in a country subject to a US Government embargo or designated as supporting terrorism, and that you are not on any US Government restricted-party list.

03 Your account

Accounts are created by signing in with Google; there is no separate Signalment password. Your account is personal to you. One account is one veterinary professional: do not share credentials with a colleague, and do not let two people draft under one login. If your practice needs several users, create several accounts.

You are responsible for everything done through your account, and for keeping your Google account secure. Tell us immediately at hello@signalment.ai if you believe someone else has used it. Give us accurate account and billing information and keep it current.

04 You are the doctor

Signalment produces drafts. You are solely and exclusively responsible for every clinical decision, every medical record, every prescription and every communication that results from your use of it. Nothing the Service generates is veterinary advice, a diagnosis, a treatment recommendation, or a substitute for your professional judgement, and no veterinarian-client-patient relationship arises between Signalment and anyone.

You agree that before any Signalment output enters a patient's medical record, reaches a client, or informs a treatment decision, you will read it in full and verify that it is accurate, complete and appropriate for that patient. In particular, you will independently verify every drug name, dose, route, frequency, duration, contraindication, withdrawal time and laboratory reference range against an authoritative source, because those values are generated by a language model and are not verified against a formulary.

Your licence, your state practice act, your board's recordkeeping requirements, your standard of care and your professional liability insurance all continue to apply exactly as they did before. Signalment does not assume, share or reduce any of them. The Clinical and AI Disclaimer describes in detail how the Service fails, and you confirm you have read it.

05 Recording and consent

The Service can record a consultation and transcribe it. Recording conversations is regulated, and the obligation to comply is entirely yours.

You represent and warrant that, before you start each recording, you have obtained every notice, consent and authorisation required by law from every person whose voice may be captured — the client, anyone with them, and any member of your staff in the room. Twelve US states require the agreement of all parties to a conversation, California among them, and the requirement can turn on where each participant is rather than where you are.

Ticking the box in the recorder app is your representation to us that you obtained that consent in the room. It is not itself evidence that you did. Stop the recording if anyone objects.

You will not record a conversation where recording is unlawful; you will not record covertly; and you will not use the Service to record anything other than a veterinary consultation. Automatic transcription is imperfect, and a transcript is a draft, never a verbatim or evidentiary record of what was said.

We keep audio only while we need it, and we do not commit to a fixed retention period for it; the Privacy Policy describes what we currently do and how long transcripts live. Either way, do not rely on us to hold a recording for you — if your practice must retain one, retain it in your own system. The Service is not a recording archive.

06 Your content and the licence you grant us

"Your Content" means everything you submit to the Service: exam notes, audio, transcripts, filing names, corrections, feedback, and the records the Service drafts from them.

You keep ownership of Your Content. As between you and us, it is yours, and to the extent any intellectual property rights arise in a drafted record, we assign them to you. Nothing here transfers ownership of your patients' records.

The licence

You grant Signalment a non-exclusive, worldwide, royalty-free, fully paid, sublicensable and transferable licence to host, store, reproduce, transmit, modify, adapt, translate, create derivative works from, analyse and otherwise use Your Content in order to: operate, maintain, secure, debug, support and improve the Service; develop new features, products and services; and train, fine-tune, evaluate and test artificial intelligence and machine learning models. This licence survives termination of your account with respect to content already used for these purposes and to de-identified and aggregated derivatives.

The limits we accept

The licence is subject to the following commitments:

• We will not use audio recordings to create voiceprints or other biometric identifiers, to identify or authenticate any speaker, or to infer a speaker's characteristics.
• We will not publish Your Content, and we will not display it, or any output that reproduces it, to any other customer.
• We will not sell Your Content, and we will not license it to a third party for that party's own independent use.
• We will honour a request to stop using Your Content to improve the Service. Write to hello@signalment.ai.

Your representations

You represent and warrant that you have all rights, consents and authorisations necessary to submit Your Content and to grant this licence, including from your clients and your employer, and that Your Content does not infringe anyone's rights or violate any law. You are responsible for Your Content; we do not review or endorse it.

We may refuse to store, or may remove, content that violates this agreement or the law. We are not obliged to store Your Content indefinitely, and the retention periods in the Privacy Policy apply. The Service is not your system of record and is not a backup. Keep your practice's records in your practice-management system.

Feedback

If you send us suggestions or feedback about the Service, we may use them without restriction or obligation to you. That covers ideas about the product only, not Your Content.

07 Plans, trials and billing

Free notes

A new account gets 20 notes free, once, for the life of the account, with no card. They do not renew and they are not for sale.

The trial

When the free notes run out you may start a 7-day free trial of a plan you choose, through Stripe Checkout with a valid card. The trial grants that plan's own note allowance. One trial per account, ever. Unless you cancel before it ends, the trial converts automatically into a paid subscription at the plan's price and your card is charged. We will email you three days before that happens. Deleting and recreating an account does not earn a second trial.

Plans

Prices are in US dollars and exclude tax, which is added where we are required to collect it. Subscriptions renew automatically each month until cancelled, and you authorise us to charge your card through Stripe for each renewal.

Changing, pausing and cancelling

Move up or down a plan at any time from the app; a change takes effect as Stripe prorates it. You may pause a subscription for one, two or three months. You may cancel at any time, and cancellation takes effect at the end of the period you have already paid for — you keep access until then.

Refunds

Payments are non-refundable, and we do not refund partial periods or unused notes. If the Service failed you, or you were charged for something you did not intend to buy, email us. Nothing here limits any refund right you have under mandatory law.

Failed payments and price changes

If a payment fails, Stripe retries it and we may suspend drafting until it succeeds. We may change prices, but not for a period you have already paid for: we will give at least 30 days' notice by email, and the new price applies from your next renewal. If you do not accept it, cancel before that renewal.

08 Allowances

A "note" is one run of the model that produces or re-drafts a record. Re-drafting an existing record in place is a full run and uses one note; so does escalating a record to a more capable model. Allowances reset each billing period and do not roll over. There is no overage charge — when you reach the cap, drafting stops until the period resets or you move up a plan.

Recording has its own allowance, four recordings for every note in your plan, and recording never uses a note; drafting from a recording does. Transcription is budgeted separately: recordings beyond the budget are held as audio and transcribed when your plan has room. Literature lookups are capped per note to prevent abuse rather than to ration them.

Allowances are for one veterinary professional's ordinary clinical work. You may not resell the Service, share an account, run it as a service bureau for other practices, or automate it to generate volume beyond human clinical use. If usage suggests that is happening we may ask you about it and, if it continues, suspend the account.

09 Acceptable use

You will not:

• use the Service for human medicine, or submit human protected health information to it;
• present its output to any person as reviewed or approved veterinary advice when you have not reviewed it;
• use it to generate records for encounters that did not happen, or to falsify a medical record;
• upload anything unlawful, infringing, or that you lack the right to submit;
• attempt to defeat rate limits, allowances, authentication, or account isolation;
• scrape, crawl, or use bots or automated means to access the Service outside our documented interfaces;
• reverse engineer, decompile or disassemble the Service, or attempt to extract our prompts, model configuration or source code, except where that restriction is unenforceable by law;
• use the Service to build or train a competing product, or to benchmark it for publication without telling us first;
• resell, sublicense, rent or timeshare access;
• probe or test the security of the Service without our written permission — if you find a vulnerability, tell us at hello@signalment.ai and we will not pursue you for good-faith research;
• interfere with the Service or with anyone else's use of it, or introduce malware;
• misrepresent who you are, or impersonate a veterinarian.

10 Our intellectual property, and your licence to use it

The Service — its software, interface, design, text, prompts, workflows, and the name and marks "Signalment" — belongs to us and our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own veterinary practice, for as long as this agreement is in force and you are paid up. Every right not expressly granted is reserved.

You may not use our name or logo in a way that suggests we endorse you or your practice, or that is likely to cause confusion, without our written permission. You may say truthfully that you use Signalment.

11 Third-party services

The Service depends on other companies — the ones named in the Privacy Policy — for sign-in, model inference, transcription, payments and hosting. Your use of Google sign-in and of Stripe is also subject to their own terms. We are not responsible for those services, and an outage or change at any of them may interrupt or degrade Signalment.

Links or references to third-party materials, including PubMed abstracts, are provided for convenience. We do not endorse them, we do not control them, and we are not responsible for their content or accuracy.

12 Changes, suspension and termination

Changes to the Service. We are actively building this product and will change it. We may add, alter or remove features. If we discontinue a material feature you are paying for, we will give reasonable notice and, if you cancel because of it, refund the unused part of your current period.

Changes to these terms. We may update these terms. The updated version is posted here with a new date, and takes effect for existing users 30 days after we email account holders about it, except that changes required by law or that address a security issue may take effect sooner. Continuing to use the Service after that means you accept them; if you do not, cancel. Changes to section 16 are governed by that section.

Your termination. Cancel or delete your account at any time from the app. Before you do, export anything you want to keep: deletion removes your records and we cannot recover them.

Our termination. We may suspend or terminate your access immediately if you materially breach this agreement, if we are required to by law, or if your use threatens the security or integrity of the Service or another user; we will tell you why, and where the breach is curable we will give you a chance to fix it. We may also terminate for any reason on 30 days' notice, in which case we will refund the unused portion of your current period.

After termination. Your licence to use the Service ends. Sections 4, 6 (as to the surviving licence), 9, 10 and 13 to 18 survive, along with any payment obligation already incurred. We will hold your records for 30 days after termination so that you can ask for a copy, unless you deleted them or asked us to delete them sooner.

13 Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, SIGNALMENT AND ITS LICENSORS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY OUTPUT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE OR CLINICALLY APPROPRIATE. OUTPUT IS GENERATED BY ARTIFICIAL INTELLIGENCE AND MAY BE WRONG, INCLUDING IN WAYS THAT READ AS AUTHORITATIVE. DRUG DOSES, LABEL CLAIMS AND REFERENCE RANGES ARE NOT VERIFIED AGAINST A FORMULARY. YOU ASSUME ALL RESPONSIBILITY AND RISK FOR ANY USE YOU MAKE OF ANY OUTPUT.

Signalment is not a medical device and has not been reviewed, cleared or approved by the FDA or any other regulator. We do not warrant that the Service will satisfy any legal, professional, licensing or accreditation obligation that applies to you.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

14 Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SIGNALMENT AND ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS INTERRUPTION, OR FOR ANY INJURY TO OR DEATH OF ANY ANIMAL, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED US DOLLARS ($100).

These limits apply even if a limited remedy fails of its essential purpose. They do not apply to liability that cannot be limited by law, including liability for fraud, fraudulent misrepresentation, gross negligence or wilful misconduct, or, where applicable law so requires, for death or personal injury caused by negligence. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

These limits are a basis of the bargain between us and are reflected in the price of the Service, which provides unsigned drafts for a licensed professional to review. The clinical risk sits with that professional.

15 Indemnity

You will defend, indemnify and hold harmless Signalment and its members, officers, employees and agents from any third-party claim, demand, loss, liability, damage, cost or expense (including reasonable legal fees) arising out of or relating to: your use of the Service; Your Content; any clinical decision, medical record, prescription or communication you produce with the Service's help; your failure to obtain a required recording consent; your breach of this agreement or of any representation in it; your violation of any law or of anyone's rights; or any claim by one of your clients relating to their animal or their information.

We will notify you of any claim we seek indemnity for, and you may control the defence with counsel of your choice — but you may not settle a claim in a way that imposes an obligation or admission on us without our written consent, and we may participate in the defence at our own expense.

16 Disputes and arbitration

Talk to us first

Before starting an arbitration or a lawsuit, you agree to try to resolve the dispute informally. Send a written notice to hello@signalment.ai describing the dispute and what you want. We will do the same for a dispute we have with you. Both of us agree to spend 60 days trying to work it out, including a telephone or video conversation if either of us asks for one. This is a condition of starting arbitration, and any limitation period is paused while it runs.

Arbitration

If we cannot resolve it, any dispute arising out of or relating to this agreement or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules or Commercial Arbitration Rules, whichever applies, before a single arbitrator. The Federal Arbitration Act governs this section. The arbitrator decides all issues except the enforceability of the class waiver below, which a court decides. The arbitrator may award any relief a court could award to you individually, and the award may be entered as a judgment in any court with jurisdiction.

Arbitration will take place in the State of Minnesota, or by telephone or video if you prefer, or in the county where you live if you ask. AAA's rules govern fees; where the claim is one we brought, or where AAA's consumer rules so provide, we will pay the filing and arbitrator's fees.

No class actions

YOU AND SIGNALMENT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING. YOU AND SIGNALMENT WAIVE ANY RIGHT TO A TRIAL BY JURY.

If this paragraph is found unenforceable as to a particular claim, that claim will be severed and heard in court, and the rest will remain in arbitration. Nothing here waives any right to public injunctive relief that cannot be waived under applicable law; a claim for such relief is severed and stayed pending the arbitration.

What is not covered

Either of us may bring an individual claim in small claims court instead, and either of us may ask a court for an injunction to stop infringement or misuse of intellectual property or a breach of confidentiality. Nothing prevents you from reporting a matter to a government agency.

How to opt out

You may reject this arbitration agreement by emailing hello@signalment.ai with the subject line "Arbitration opt-out" within 30 days of first accepting these terms. Include your name and the email address on your account; we do not require identity documents or a form. We will confirm in writing. Opting out does not affect any other part of this agreement, and we will not treat you differently for doing it.

Time limit, changes and courts

Any claim must be brought within one year after it arises, or it is permanently barred, except where a longer period is required by law. If we change this section in future, the change applies only to disputes arising after it takes effect, and you may reject it by writing to us within 30 days of notice.

If this section is unenforceable, or if you opt out, the exclusive venue for any dispute is the state courts located in the State of Minnesota or the United States District Court for the District of Minnesota, and both of us consent to their personal jurisdiction. This agreement is governed by the laws of the State of Minnesota, without regard to its conflict-of-laws rules; the UN Convention on Contracts for the International Sale of Goods does not apply.

17 App stores

If you install the Signalment recorder from the Apple App Store or Google Play, this agreement is between you and Signalment only — not with Apple or Google, who are not responsible for the app or its content.

Apple and Google have no obligation to furnish maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, which will refund the purchase price if any; beyond that, Apple has no warranty obligation. Signalment, not Apple or Google, is responsible for addressing any claim about the app, including product liability, any failure to conform to legal requirements, and claims under consumer protection or privacy law, and for investigating and defending any claim that the app infringes intellectual property rights. You represent that you comply with the store's terms of service and are not on a US restricted-party list. Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you.

Subscriptions are sold through our website and billed by Stripe, not through in-app purchase.

18 General

Entire agreement. These terms, with the Privacy Policy and the Clinical and AI Disclaimer, are the whole agreement between us about the Service, and replace anything said before it. If we have signed a separate written agreement with you, that agreement controls where it conflicts.

Severability. If any provision is unenforceable, it is limited or severed to the minimum extent necessary and the rest stays in force.

No waiver. Not enforcing a provision is not a waiver of it.

Assignment. You may not assign this agreement without our written consent. We may assign it to an affiliate or in connection with a merger, financing or sale of assets.

Notices. We give notice by email to your account address, or by posting in the Service. Send notices to us at hello@signalment.ai. You consent to receive communications from us electronically, and agree that electronic communications satisfy any legal requirement that they be in writing.

Force majeure. Neither of us is liable for a failure to perform caused by something outside our reasonable control, except for an obligation to pay money.

Relationship. We are independent contractors. Nothing here creates a partnership, joint venture, employment or agency relationship, and neither of us may bind the other.

Export. You will comply with US export control and sanctions laws in using the Service.

US Government users. The Service is "commercial computer software" under FAR 12.212 and DFARS 227.7202; government users receive only the rights granted here.

Headings and interpretation. Headings are for convenience. "Including" means "including without limitation". This agreement will not be construed against the drafter.